Terms of service

Overview

Welcome to Nexavell. The words "we," "us," and "our" refer to Nexavell. We operate this website and store, including all related content, features, tools, and products, to provide you with a smooth shopping experience (the "Services").

These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when using our Services. Please read them carefully, as they include important information about your legal rights, warranty disclaimers, and limits on our liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.

Section 1: Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, and that you consent to any minor dependents using the Services on devices you own or manage.

To use the Services, including browsing our store or purchasing products, you may be asked to provide information such as your email address, billing details, payment information, and shipping address. You confirm that all information you provide is accurate, current, and complete, and that you have the right to provide it.

You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, or license your account to anyone else.

Section 2: Our Products

We do our best to represent our products accurately on this website. However, colors and appearance may vary slightly depending on your screen or device settings. We cannot guarantee that a product will look or perform exactly as shown.

Product descriptions may change at any time without notice, and we reserve the right to discontinue any product or limit quantities available to any customer, region, or jurisdiction.

Section 3: Orders

Placing an order is an offer to purchase, which we may accept or decline at our discretion. An order is only confirmed once we accept it and process your payment. Please check your order carefully before submitting, as we may not be able to accommodate cancellations once it's been accepted. If we cancel or change an order, we'll try to notify you using the email, billing address, or phone number provided.

Returns and exchanges are handled in line with our Return & Refund Policy. You confirm that your purchases are for personal or household use, not for resale.

Section 4: Prices and Billing

Prices and promotions may change without notice. The price charged is the one in effect at the time of your order, as shown in your confirmation email. Unless stated otherwise, prices do not include taxes, shipping, or import charges.

You agree to keep your account and payment information accurate and up to date. You confirm that any payment details you provide are true and that you're authorized to use the payment method for your purchase, including covering all applicable charges.

Section 5: Shipping and Delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, customs, or other events outside our control. Once your order is handed to the courier, responsibility for it passes to you.

Section 6: Intellectual Property

All content on our Services, including our branding, text, images, and design, belongs to Nexavell or our licensors, and is protected by copyright and other intellectual property laws.

You may use our Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, or create derivative works from our content without our written permission. Our name, logo, and branding are our trademarks and may not be used without our consent.

Section 7: Optional Tools

We may give you access to tools provided by third parties, which we don't control or monitor. These are provided "as is," without warranties, and any use of them is at your own risk. We may also introduce new features to the Services over time, which will also be covered by these Terms.

Section 8: Third Party Links

Our Services may link to third party websites. We are not responsible for the content, accuracy, or practices of these sites, and visiting them is at your own risk. Any issues with third party products or services should be raised directly with that third party.

Section 9: Relationship With Shopify

Nexavell is powered by Shopify, which enables us to provide our Services to you. Any purchases you make are made directly with Nexavell. Shopify is not responsible for any aspect of these transactions, including any loss or damage resulting from products purchased.

Section 10: Privacy Policy

Any personal information we collect is handled in line with our Privacy Policy. As our store is hosted by Shopify, some of your data will also be processed by Shopify in order to provide and improve the Services. Please review our Privacy Policy for full details.

Section 11: Feedback

If you send us ideas, suggestions, or feedback, you grant us permission to use it freely, including for commercial purposes, without any obligation to compensate you or keep it confidential. You confirm that any feedback you provide is your own, doesn't infringe anyone else's rights, and won't contain anything unlawful or harmful.

Section 12: Errors and Omissions

Our website may occasionally contain errors relating to product descriptions, pricing, or availability. We reserve the right to correct these and to update or cancel orders affected by inaccurate information, even after an order has been placed.

Section 13: Prohibited Uses

You agree to use our Services only for lawful purposes. You must not use them to break any law, infringe on intellectual property rights, harass or harm others, spread false information, send spam, impersonate someone else, or interfere with the security or functioning of our website. We reserve the right to suspend or terminate your account if we believe these Terms have been violated.

Section 14: Termination

We may end your access to our Services at any time, at our discretion, without notice. You remain responsible for any amounts owed up to the date of termination. Sections that by their nature should continue to apply, such as intellectual property and limitation of liability, will remain in effect after termination.

Section 15: Disclaimer of Warranties

Our Services and products are provided "as is" and "as available," without warranties of any kind, to the fullest extent allowed by law. We do not guarantee that our Services will be uninterrupted, secure, or error free.

Section 16: Limitation of Liability

To the fullest extent permitted by law, Nexavell and our staff, partners, and service providers will not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.

Section 17: Indemnification

You agree to cover any losses, damages, or claims (including reasonable legal costs) arising from your breach of these Terms, your violation of any law or third party rights, or your use of our Services.

Section 18: Severability

If any part of these Terms is found to be unenforceable, that part will be limited or removed, and the rest of the Terms will remain in effect.

Section 19: Entire Agreement

These Terms, along with any policies referenced here, make up the entire agreement between you and Nexavell regarding your use of our Services, replacing any earlier agreements or understandings.

Section 20: Assignment

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours without needing your consent.

Section 21: Governing Law

These Terms are governed by the laws of Spain, and any disputes will be subject to the jurisdiction of the Spain courts.

Section 22: Changes to These Terms

We may update these Terms from time to time by posting changes to our website. Continuing to use our Services after changes are posted means you accept the updated Terms.

Section 23: Contact Information

For any questions about these Terms, please contact us:

Address: C. Chile 00002 P02 A, Castuera, Badajoz, Spain

Email: support@nexavell.com

Our support team is available to answer your questions and provide assistance whenever you need it.