Refund policy
Return & Refund Policy, Nexavell
At Nexavell, your satisfaction matters to us. Please read this Return & Refund Policy before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to orders within the United Kingdom.
1. 30 Day Return Window
You can request a return within 30 days of receiving your order. To qualify, items must be unused and in their original condition, with all original tags and packaging intact, and you'll need to provide proof of purchase such as your order number. Items that don't meet these conditions may be declined.
2. Starting a Return
To begin a return, contact our support team at support@nexavell.com. Once approved, we'll send you return instructions and, where applicable, a return shipping label. Please don't send items back before receiving approval, as unapproved returns won't be accepted.
3. Damaged, Faulty, or Incorrect Items
Please check your order as soon as it arrives. If something is damaged, faulty, or not what you ordered, contact us within 48 hours of delivery at support@nexavell.com with photos of the issue, and we'll sort out a solution as quickly as possible.
4. Exchanges
We offer exchanges for damaged, faulty, or incorrect items, subject to availability. Delivery times for exchanged items may vary depending on your location.
5. No Restocking Fees
We don't charge restocking fees. You won't be penalized for returning an eligible item.
6. How Refunds Work
Once we've received and checked your return, we'll let you know the outcome. Approved refunds go back to your original payment method, and typically take 5 to 7 business days to process, with a maximum of 7 business days after approval. Your bank or card provider may take a little longer to show it on your statement.
7. Discounts and Promotions
We can't refund discounts or promo codes that weren't applied at checkout. Promotions must be used at the time of purchase and can't be applied afterwards.
Contact Us
Address: C. Chile 00002 P02 A, Castuera, Badajoz, Spain
Email: support@nexavell.com
Our team is available to provide support and ensure a smooth shopping experience.