FAQ

Got questions about shopping with Nexavell? We've answered the most common ones below to keep things simple and clear.

Where is Nexavell based?

Nexavell is a Spain-based store. Our registered business address is:

C. Chile 00002 P02 A, Castuera, Badajoz, Spain

Do you offer free shipping?

Yes, we provide free standard shipping on all orders within the United Kingdom.

How long does delivery take?

Orders are processed within 1–2 business days (Monday to Friday).

Once processed, shipping typically takes 5–7 business days.

Total estimated delivery time: 6–9 business days (Monday to Friday).

Will I get an order confirmation email?

Yes. As soon as your order is placed successfully, you'll receive a confirmation email with all the details.

Can I track my order?

Yes. Once your order ships, we'll email you a tracking number. Tracking info usually becomes active within 24–48 hours after dispatch.

What is Nexavell's return policy?

Full details on returns, including eligibility and timeframes, are available in our Return & Refund Policy. It walks you through exactly how to start a return and what conditions apply.

How do I request a return?

Reach out to us at support@nexavell.com to begin the process. Please include your order number and the reason for the return.

Are any items excluded from returns?

Some items marked as final sale may not be eligible for return. Any such exclusions will be clearly noted on the product page before you purchase.

Customer Support

Have a question? Our team is happy to help:

Address: C. Chile 00002 P02 A, Castuera, Badajoz, Spain

Email: support@nexavell.com

We're committed to fast, friendly support so your shopping experience is smooth from start to finish.